I don’t use MediaTemple’s Grid Service for Realjenius.com (I’m on their (dv) dedicated plan) - but I was pleased to see this post come across their blog today:

(mt) Media Temple would like to apologize to our (gs) Grid-Service customers for the series of issues relating to the (gs) system in the past few months. As an appreciation for your patience, we have applied 2 months free credit to your account. This credit has been issued automatically and is reflected in the billing area of your AccountCenter. We appreciate your continued business. […]

If you are a MediaTemple user and subscribe to their incident weblog, you know that the majority of the problems they’ve recently had with the Grid Service have been related to issues in their vendor firmware upgrades, and other unfortunate events that were for the most part out of their control.

But unlike some companies, MediaTemple knows full well that their customers’ happiness is their bread and butter, and even their lowest level accounts deserve priority and respect that outages are not ‘part of what you pay for’. Customers don’t care why something goes down; if they pay money for a service, they expect it to work - period.

This is all just another reminder to me that I’m glad I put my money where my mouth is.